New Technologies Change Things!

New technology and software solutions, especially large-scale solutions, generally mean changes to operations, business processes, employee learning, reporting, and even how a business engages its client-base.

If your organization is faced with significant change, you might want to consider undertaking a change facilitation process to help ensure that everyone affected can play a role in making change happen effectively and efficiently.

Effective change facilitation requires optimal involvement of users, especially regarding how their particular roles and responsibilities will be affected by a new application or business process. At 24 reasons, our facilitation of change begins with ensuring the right people are at the table reviewing business requirements and working together to determine appropriate user Interfaces, reporting requirements, help screen requirements, and learning needs.

We believe as well that line users require appropriate involvement in adjusting business processes, where required, to best utilize the new system.

Executive leadership is paramount
Employees look to executive management for leadership and inspiration when faced with major change in the business environment. While the CEO and other key management staff do not necessarily have to be leading the facilitated change process, they should be clear with their employees and other stakeholders about the objectives and intended benefits of the changes. The role of executive leadership should include articulating the vision, leading group meetings at key milestones, ensuring that ongoing communication channels are in place, and providing clear guidance to those who carry responsibilities for the design of change.